Key Highlights

01 — Our Return Philosophy

At The Gratitude, every piece is quality-checked before it leaves our hands. We have a limited return window and only accept returns under specific conditions outlined below. Please read this policy carefully before placing your order.

02 — Eligible Return Conditions

We only accept returns in the following two cases:

⚠ Damaged Product Claims

An unboxing video is mandatory for all damage claims. The video must be recorded at the time of opening the package and submitted within 24 hours of delivery. Claims raised after 24 hours will not be considered under any circumstances.

⚠ Tag Removal Policy

All products must be returned with original tags intact. If tags have been removed, the return will be automatically rejected regardless of the reason. Do not remove tags until you are fully satisfied with your order.

03 — How to Raise a Return Request

To initiate a return, please follow these steps:

1. Record an unboxing video at the time of opening (for damage claims).
2. Email us at thegratitude7@gmail.com within 24 hours of delivery.
3. Include your order number, reason for return, and the unboxing video (if applicable).
4. Our team will review your request and respond within 48 business hours.

04 — Refunds

Once your return is approved and the product is received and inspected, we will process your refund or arrange a replacement. Refunds for prepaid orders will be credited to the original payment method within 5–7 business days.

Need Help?

For any return or refund queries, reach out to us at thegratitude7@gmail.com. Our team typically responds within 24–48 business hours.