Shipping policy
The Gratitude
Shipping Policy
Effective August 2026
01 — Processing Time
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
02 — Delivery Within India
We ship across India via trusted courier partners. Estimated delivery timelines are as follows:
| Zone | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 business days |
| Tier 2 & Tier 3 Cities | 5–8 business days |
| Remote & Rural Areas | 7–12 business days |
03 — Shipping Charges
Shipping charges vary based on your payment method:
| Payment Method | Shipping Fee | Packaging |
|---|---|---|
| Prepaid (UPI, Cards, Net Banking) | Free | Standard |
| Cash on Delivery (COD) | ₹79 | Standard |
| Special Delivery | ₹149 | Packed by Founder ✨ |
The Founder Touch
When you choose our Special Delivery (₹149), your order is personally packed by our founder. Every fold, every detail — handled with intention. This is our most premium unboxing experience, crafted for those who appreciate the extra care.
04 — Order Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. Use it to monitor your shipment in real time through our courier partner's portal.
05 — Delays & Exceptions
While we strive to meet all delivery timelines, occasional delays may occur due to high demand, weather conditions, or logistical disruptions. We appreciate your patience and will keep you informed at every step.
06 — Incorrect Address
Please ensure your shipping address is accurate at checkout. The Gratitude is not responsible for orders lost or delayed due to an incorrect address. Address changes cannot be made once an order has been dispatched.
Need Help?
For any shipping-related queries, reach out to us at support@thegratitude.in. Our team typically responds within 24–48 business hours.